FAQs

Empower HRT does not accept insurance.

However, we are happy to provide you with a detailed invoice that you can submit to your insurance company directly. It's important to note that reimbursement may or may not be available through your insurance provider. As much as we would love to assist, our office is unable to aid in resolving insurance claims.

If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may be able to utilize pre-tax funds to cover any fees associated with our services. Please consult with your plan provider for more information about your eligibility.

Please be aware that neither Empower HRT, Dr. Liqaa, nor any of our staff members are liable for discrepancies in payments or amounts determined by your insurance provider. Each insurance company has their own policy and agreement with their members, and we are not responsible for informing you about these details. To address any questions or concerns about covered costs and deductibles, we recommend reaching out to your insurance company directly.

We kindly ask that all services with the Empower HRT Clinic are paid for at the time of visit. Thank you for your understanding.

To schedule a consultation, kindly reach out to our dedicated team at 425.905.0910. We would be happy to assist you in setting up a convenient time for your appointment.

In order for Dr. Liqaa and her staff to effectively evaluate your biomarkers, we kindly ask that you complete all Empower HRT Clinic questionnaires and provide any relevant old medical records prior to your initial visit if asked. This will allow for a smooth and efficient consultation process.

Once you have made your consultation appointment, you will receive an email with a link to our user-friendly online patient forms. These forms include Questionnaires that will be needed for your first appointment.

After your consultation, you will have access to your records via online patient portal. In your follow up consultation, Dr. Liqaa will go over your biomarkers, relevant data, and personalized recommendations for an individual treatment plan. If you require physical copies of your medical records, please note that a $25 administrative fee will be applied to cover copying, handling, and postage. Thank you for choosing the Empower HRT Clinic, we look forward to working with you!

To secure your consultation appointments, we kindly ask for your credit card information when scheduling. Our team promptly starts assembling your portfolio, collecting important administrative data and biomarkers. Rest assured, we're already hard at work in preparation for your upcoming consultation. Your credit card will be securely stored and used for payment unless otherwise stated during checkout. We happily accept all major credit and debit cards.

We kindly ask that all services are paid for at the time of visit. Thank you for your understanding.

We kindly request that any changes to your scheduled consultation be made at least 72 hours (3 business days) prior to your appointment. This will allow us to accommodate any eager clients on our waiting list. Failure to provide adequate notice may result in a charge of $100.00 (USD) for the visit. For your convenience, you may cancel or reschedule by either calling our office at (425) 905-0910 or sending us an email at admin@empowerhrt.com.

We appreciate your understanding as we strive to provide the best service to our clients. Please reach out to us as soon as possible with any necessary changes so that we may assist you and our other valued clients accordingly.

Unfortunately, Empower HRT is unable to complete medical disability forms for patients, nor can we provide medical records to support disability claims.

In the event of a serious medical emergency, it is important to call 911 or seek immediate assistance at the nearest emergency room. The Empower HRT Clinic and Dr. Liqaa are available as a medical consultant. However, if you have not been accepted as a patient through our application and contractual process, we recommend having a primary care physician for urgent care and issues.

Our friendly staff is here to assist and can be reached Monday through Friday from 9am to 4pm, Monday through Friday. Please note that any response outside of these hours will be addressed the next business day.

We strive to provide prompt and efficient service, and will make every effort to return your call within 72 business hours. In some cases, we may be able to respond sooner. You can also reach the Empower HRT team by sending us an email via our contact page or at admin@empowerhrt.com.

We have access to labs throughout the country to accommodate your needs, whether you're a local or travelling outside the state of Washington. Some recommended specialty labs can be conducted on your own, conveniently the comfort of your home. Upon consultation, you will receive all necessary lab kits and detailed instructions for at-home tests. Once we have all the final results, we will go through them with you at your appointment.

To ensure timely processing and receipt of your results, we kindly ask that you complete your tests as soon as possible.

At Empower HRT, we prioritize delivering top-quality care for our patients. To ensure the efficacy and safety of your medication, it is crucial that you attend your scheduled follow-up appointments and complete required lab tests. Our policy states that we will not issue medication refills if a patient misses follow-up appointments or fails to complete necessary lab testing.

Consistent follow-up appointments with Dr. Liqaa and lab testing are essential for properly monitoring your health and the effectiveness of your medication. Neglecting these appointments and tests can result in missed opportunities to adjust your medication or identify potential risks or side effects. We understand that unforeseen circumstances may occur that prevent a patient from making it to their appointments. If this happens, we kindly ask that you let us know as soon as possible so we can reschedule your appointment. In cases where a patient repeatedly disregards follow-ups or lab testing without a valid reason, we reserve the right to discontinue prescribing medications. Our top priority is providing safe and effective treatment for our patients. We value your cooperation and dedication to your well-being.

If you have any additional questions, your professional staff is standing by to help you get the answers you need. During normal business hours please call (425) 905-0910 or sending us an email at admin@empowerhrt.com.